BHP wants SMEs to achieve their aspirations. That's why we're focused on helping you to unlock your business potential.

How do we do this?

• Proven strategy to build a sales pipeline and deliver growth for you.
• We build an understanding of your customer’s behaviour through measuring how long it takes to win new customers, their lifecycle profitability and your sales conversion rate.
• We define the key stages of the sales process and identify the opportunities where conversion can be increased.
• We work with you to ensure the team is aligned, you have access to the right information and a clear method of implementation and measure of success.

How do we do this?

• We work with you to identify those who can deal with increased scale and complexity, and those that can’t, early and act.
• We believe time invested in assessing your team’s strengths and any gaps you have will pay dividends in the longer term. We focus on the skills and mindset required for where the business is now and where it wants to be in the future.
• We develop a team structure that focuses on having the right people in the right roles and who share a passion for growth.

How do we do this?

• We start with understanding the customer and market requirements, where are we in relation to them and where do we want to be?
• We work with you to identify the “operational gap” and then build processes to overcome them.
• We create a clear step plan that enables you to get to where you want to be and then work alongside you to implement it.

How do we do this?

• We start with your “vision” of what you want your business to be, identify your long-term goals. These provide a template for behaviour; for decision making; it fosters employee “buy in” and help to connect with customers.
• We then translate the vision into your business plan, which are your key objectives based around your longer-term goals. We build a realistic plan factoring in time and resources.
• At this point you will have clear long-term goals that are aligned to your vision. We work with you to support your implementation and ensure that your strategy is delivered.

How do we do this?

• We work with you to build the succession plan. Every business is unique, so we focus on where we are now and where we want to be and over what time period.
• We build the “bridge” between the two and create implementation practical steps for both the individuals and the business.
• We support the implementation through one to one mentoring, facilitate knowledge transfer workshops and practical advice.

How do we do this?

• This transition is very personal and so we initially look to understand your leadership style and how this can impact on the transition. We cover areas such as how much time is spent with the team, the communication style that is used and an understanding of how decisions are made.
• Once understood, we work with you to evolve this and establish a leadership style that focuses on behaviour that will inspire and empower others, that provides clarity of what needs to be done and why and encourages clear and open communication.
• With the leadership style in place we build a plan to transition the responsibilities that will change from the entrepreneur to the management team. Covering areas such as decision making parameters, meetings and reporting.

• You may want improve efficiency, reduce costs or increase accuracy. Our specialist support team follow a structured process to identify the key drivers for success and work with you to develop a sustainable solution.
• Our services include process improvement, warehouse layout, automation and warehouse management systems implementation or optimisation.

• We help you keep pace with your competitors, enhance your customer experience, reduce your costs and change your internal culture.
• We provide a broad framework for identifying digital business enhancement opportunities, successfully managing the procurement process and successful deployment.